JasperReports page is not rendered correctly using Internet Explorer

Document ID : KB000008499
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

I have integrated successfully CA Business Intelligence JasperReports Server with Spectrum and enabled SSO (Single Sign On) and configured it for Internet Explorer (IE) based on KD TEC1914955. The JasperReports (Jaspersoft) page is accessible and shown properly when I use Google Chrome or Mozilla Firefox. However, when I use IE, the page is not rendered correctly. Please see below screen capture.

Jaspersoft page was rendered wrongly on IE

 

Environment:
Spectrum 10.2.1, Business Intelligence JasperReports Server 6.3, IE 11.0
Cause:

This is an issue due to IE's Compatibility View functionality. 

Resolution:

Disable IE's Compatibility View by clicking top right Tools (Gear) icon -> Compatibility View Settings. Compatibility View Settings window will be displayed. Deselect both "Display intranet sites in Compatibility View" and "Use Microsoft compatibility lists" check boxes. And then you can refresh the JasperReports page.

Change Compatibility View Settings

Additional Information:

Internet Explorer 11.0 is supported Web Browser. However, Mozilla Firefox and Google Chrome are recommended web browsers.

See Supported Web Browsers in CA Business Intelligence JasperReports Server 6.3 documentation.