JASPER install fails

Document ID : KB000006915
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When performing a fresh install of Jaspersoft 6.2.0, the following error might appear at the install.log file:

 

017-05-30 15:47:52 ERROR ValidateDbServer:411 - 16014 : Unsupported java bit type

BUILD FAILED 

E:\CABI\ca_install\build.xml:164: Preinstall check failed 

at org.apache.tools.ant.taskdefs.Exit.execute(Exit.java:164) 

Environment:
Service Management 14.1Jaspersoft 6.2.0
Cause:

This error code is due to the Java 32 bits installed instead of 64 bits.

Resolution:

The 64bit JDK is required for this setup.

Uninstall 32 bits and install 64 JDK and re-run Jaspersoft installation.

Additional Information:

Supportability Matrix for CABI Jasper 6.2:

https://docops.ca.com/ca-business-intelligence/6-2-0/en/release-information/certification-matrix

 

Error Codes for Install and Uninstall

 

16001

Invalid Number of Arguments

The number of arguments are incorrect

16002

TEMP Environment Variable is not set

Set the value of TEMP environment variable.

16003

Log File is Invalid

The name of log file is invalid. The extension of log file should be '.log'

16004

Property File is Invalid

The properties file given as input is invalid.

16005

Property File is not found

Installer input properties file is not found.

16006

CA Jaspersoft is already installed

CA Jaspersoft is already deployed in tomcat webapps directory

16007

Minimal Disk Space Requirement is not met

CA Jaspersoft requires 10GB of free space in the disk. Please check available space in the disk.

16008

File is not Found

Please check the log file for more details

16009

IO Exception

Please check the log file for more details

16010

Error in decrypting the password

Please enter encrypted password in properties file, if installing with encryption=yes.

16011

Java Home is not set

JAVA_HOME environment variable is not set. Please set the environment variable.

16012

Java Home is incorrect

JAVA_HOME directory is invalid

16013

Java version is unsupported

Following versions of Java are supported by CA Jaspersoft:

  • 1.6
  • 1.7

Please check the Java version.

16014

Java bit-type is unsupported

64-bit JAVA is supported by CA Jaspersoft. Please check the Java bit version

16099

Unknown reason

Refer log file for more details

16101

Unsupported Application Server type

Only Apache Tomcat is supported Application server. Please give 'tomcat7' as Application server type in properties file.

16102

Application Server Directory path property is missing

Application Server directory is missing in properties file.

16103

Application Server Type property is missing

Application Server type is missing in properties file.

16104

Application Server Directory is incorrect

Invalid Application server directory given in properties file

16105

Application Server version is unsupported

The following Application Server versions are supported

  • Tomcat 7

16106

Application Server status is incorrect

Application Server is in running state. Please stop the application server.

16199

Unknown Application Server reason

Please refer log file for more details.

16201

Database Server Type is unsupported

The following databases are supported:

  • postgresql
  • mysql
  • sqlserver
  • oracle
    Please check the properties file.

16202

Database Server Type property is missing

Database server type is missing in properties file.

16203

Database Host property is missing

Database host is missing in properties file.

16204

Database Server PortorInstance property is missing

Database Server Port or Instance name is missing in properties file

16205

Database Name property is missing

Database Name is missing in properties file

16206

SID property is missing

SID is missing in properties file for database type oracle

16207

Database Server Username property is missing

Database username is missing in properties file

16208

Database Server Password property is missing

Database password is missing in properties file

16209

System username property is missing

System username for oracle database is missing in properties file

16210

System password property is missing

System password for the given username for oracle database is missing in properties file

16213

Sample Database Sugarcrm name is missing

If installing with samples=yes, the name of sugarcrm database should be given in properties file.

Please check the properties file.

16214

Sample Database Foodmart name is missing

If installing with samples=yes, the name of foodmart database should be given in properties file.

Please check the properties file.

16215

Database Server Host name or Port is incorrect

Unable to connect to database server, please check server host and port.

16216

Database Server Username or Password is incorrect

Unable to login to database server, please check database credentials

16217

Jaspersoft Database already exists

The database given in properties file already exists. Please give a new name or delete the existing database.

16218

Sample Database Sugarcrm alraedy exists

The database name given for sugarcrm sample already exists. Please give a new name or delete the existing database.

16219

Sample Database Foodmart alraedy exists

The database name given for foodmart sample already exists. Please give a new name or delete the existing database.

16220

Database server user has insufficient privileges

The username provided in the properties file does not have sufficient privileges to install CA Jaspersoft Report Server.

Please provide user with following privileges for respective databases:-

  • MSSQL:- DBCreator role should be assigned to the user
  • MySQL:-CREATE, DROP, INDEX, SELECT, DELETE, ALTER, INSERT, UPDATE privileges should be assigned to the user
  • Oracle:- DBA privileges should be assigned to the system user
  • Postgresql:- Createdb privileges should be assigned to the user

Please refer the installation document https://wiki.ca.com/display/CABI6011000/Installing for more details

16221

Database Name is incorrect

The database name is invalid. Please refer log file for more details

16222

SID is incorrect

SID,provided in the properties file, is not correct

16299

Unknown Database Server Reason

Please check log file for more details
16501Provided destination folder doesn't existsProvided destination folder doesn't exists
16502Provided destination folder doesn't have write permissionProvided destination folder doesn't have write permission
16503Unknown Host exceptionUnknown Host exception
16504Provided port is already in useProvided port is already in use
16505Provided password is incorrectProvided password is incorrect
16506Provided port is out Of range.Valid Port range is [0-65535].Provided port is out Of range.Valid Port range is [0-65535].

17001

Invalid Number of Arguments

The number of arguments are incorrect for un-installation.

17002

TEMP Environment Variable is not set

Set the value of TEMP environment variable.

17003

CA Jaspersoft is not installed

CA Jaspersoft is not deployed in the Application Server directory given. Please check the Application Server directory.

17004

Error in decrypting the password

Password is not correctly encrypted.

17005

Unable to delete jasperserver-pro directory

Unable to delete jasperserver-pro directory in webapps directory.

17099

Unknown reason

Please refer log file for more details

17101

Application Server Directory is incorrect

Invalid Application server directory given in properties file

17102

Application Server status is incorrect

Application Server is in running state. Please stop the application server.

17199

Unknown Application Server reason

Please refer log file for more details

17201

Database Server Type is unsupported

The following databases are supported:

  • postgresql
  • mysql
  • sqlserver
  • oracle

17202

Database Server Host name or Port is incorrect

Unable to connect to database server, please check server host and port.

17203

Database Server Username or Password is incorrect

Unable to login to database server, please check database credentials

17204

Database Name is incorrect

Database is not present

17205

SID is incorrect

The database name is invalid. Please refer log file for more details

17299

Unknown Database Server Reason

Please refer log file for more details