Japanese is not displayed by a test report

Document ID : KB000093697
Last Modified Date : 02/05/2018
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Issue:
After operating the Export option for test report from the DevTest Portal, opened the PDF file which was exported and found that the Japanese characters were missed(became blank) in the PDF file like below:
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Cause:
This problem occurs with these condition:
  1. The language setting for the operating system which DevTest Portal is installed is Japanese.
  2. The language setting for the DevTest Portal is not Japanese.
In this case, the reporting area only shows the Japanese characters in the Portal like below:
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Resolution:
To avoid this problem, change the language setting for the Portal to Japanese like below:
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And logout and login DevTest Portal again.
Then the exported PDF report includes the Japanese characters like below:
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