iXp GUI version mismatch error after upgrade

Document ID : KB000103191
Last Modified Date : 24/06/2018
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Issue:
After patching iXp Server with an upgrade fix, users are unable to open iXp GUI on their PC/Workstation using the Desktop shortcut. When trying to open iXp GUI, we get "Error:version mismatch:11.3.5.5xxx:11.3.5.5xxx:".

For example:
iXp version mismatch error.
Environment:

CA Workload Automation iXp 11.3.5 on all supported platforms.
 
Cause:

The "Error:version mismatch:11.3.5.<new version>:11.3.5.<old version>:" simply suggests that the Java Web Start has cached 11.3.5.<old version> version application but the iXp Server is now at 11.3.5.<new version>.

 
Resolution:

To fix this, you need to clear the Java Web Start cache and relaunch iXp GUI.

Execute the following commands on the PC/Workstation you are launching iXp GUI from:

javaws -clearcache
javaws http://<ixp_server_host>:8080/ixp/iXp.jnlp
 
Additional Information: