I've changed the password for the nsmadmin account and now my Portal service does not stay running and I can't login to the Portal Admin UI

Document ID : KB000055137
Last Modified Date : 14/02/2018
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If nsmadmin password has changed, you will need to edit the database.properties file to set the new password that Portal will use to access the database.


Change database.password.encoded=1 to
Then change database.password=<encoded password>
to database.password=<enter in your new password>

Save the file.
Start up the Portal service in the NT Services window.