ITPAM conflict with Java version 1.6.025 and 1.6.026

Document ID : KB000050165
Last Modified Date : 14/02/2018
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Description:

"Error Loading Process" error or missing palettes in the ITPAM client can be caused by a java version conflict.

Solution:

CA Process Automation (ITPAM) has a problem with certain versions of Java. This is caused by a change made by Oracle Java after 1.6.0_25. Specifically we have seen this in 1.6.0_25, 1.6.0_26 but it will effect all Java versions newer than the 1.6.0_25 release.

This problem most commonly presents itself in the form of the error message "Error Loading Process" when trying to click on a process in the client, but be aware that there are other causes of this error message. Another symptom of the java conflict is missing palettes on the left side of the PAM client.

If you experience these symptoms, check the version of java that you are using. Note that it can be caused by the version of the JDK installed on the orchestrator machine or the version of the JRE installed on the client machine. You can access information about the JRE in the Java control panel under Start>All Programs>Control Panel.

If you find that you have the problem versions of java, there are patches available from support for ITPAM versions 3.0SP1. If you are on ITPAM 3.1, please download 3.1 SP1 from the support.ca.com download center.

Alternatively, you can downgrade your version of java by accessing the archive section of the Oracle site here:

http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html

1.6.024 is the recommended version to work around this issue.