Issues Starting Services of WAAE in Windows

Document ID : KB000008926
Last Modified Date : 14/02/2018
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Issue:

Unable To start services of WAAE from services.msc and autosysadmin but able to start manually from command line.

Environment:
Windows 2008 and 2012
Cause:

When you try to start the services of scheduler from services.msc or autosysadmin GUI then below command will be executed.

C:\Program Files (x86)\CA\Workload Automation AE\autosys\bin\eventsysd.exe -A <instance name>

Manually going to path "C:\Program Files (x86)\CA\Workload Automation AE\autosys\bin\" in command line and execute "eventsysd.exe -A <instance name>" the scheduler may start. Sometimes when you try to start services from services.msc or autosysadmin it will not start the scheduler or display an error.

This issue may occur, when the startup path may contain the duplicate files name which may be similar as below.

C:\Program Files (x86)\CA\Workload Automation AE\autosys\bin\eventsysd.exe -A <instance name>

Example # In "C:\Program Files" it may contact a file like "Program" which can cause an issue.

 

 

 

Resolution:

Renaming of the file name which look similar would resolve the problem. 

Additional Information:

If not resolved please contact your System Admin and parallel raise a case to Support.