Issues loading Automic Templates

Document ID : KB000089690
Last Modified Date : 14/04/2018
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Issue:
Issues loading Automic Templates
Resolution:

Symptoms

Error loading Pre-defined Templates.


Cause

Message appears when loading template from Template folder.

2012-07-31 10:38:56,955 [STP SmartThreadPool Thread #1] ERROR Automic.Insight.Modules.QueryTemplateManager.QueryTemplateManager -
 Exception: Automic.Insight.Common.InsightException
 System Version: 9.5.0.0
 Message: Insight-1096: The query templates for event space 'eventbase://UC4/Universal900A' cannot be loaded (wrong format)!
  at Automic.Insight.Modules.QueryTemplateManager.QueryTemplateManager.LoadQueryTemplates(Uri eventBaseUri, String filePath, Boolean allowUriMisMatch)
  at Automic.Insight.Modules.QueryTemplateManager.QueryTemplateManager.ImportQueryTemplates(Uri eventspaceUri, String filePath)
  at Automic.Insight.Modules.TemplateManagement.Commands.ImportTemplateCommand.ImportQueries()
  at Automic.Insight.Modules.TemplateManagement.Commands.ImportTemplateCommand.Execute()



Resolution

Template folder has multiple files. The only file that can be loaded is the Template.xml. The other files are Dashboard Templates and require the Templates.xml to be loaded before they can be used within the Dashboard User Interface.