Issues downloading attachments when on Windows 7 and using IE 8.

Document ID : KB000050204
Last Modified Date : 14/02/2018
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Description:

There might be issues downloading attachments using IE8, when on Windows 7.

Noted behavior: When clicked on the link to an attachment in a ticket, a window pops open, then disappears and the attachment never opens.

Solution:

Enable the "automatic prompt for file download" in the browser settings to get the attachment to open.