Issues creating Incident Adapter for HP ServiceManager

Document ID : KB000089872
Last Modified Date : 14/04/2018
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Issue:
Affects Release version(s): 2

Issues creating Incident Adapter for HP ServiceManager
Resolution:
Detailed Description and Symptoms

?Error when trying to create an Incident Adapter.

java.net.UnknownHostException: www.w3.org

 


Investigation

Server where Agent is installed doesn't have access to the internet.

WSDL is trying to access the path: 'schemaLocation=http://www.w3.org/2005/05/xmlmime. 

Since the system doesn't have access to the internet, it can't resolve the path to www.w3.org for the schema information.

 


Solution

?2 Options:

1) Allow access for the Agent to access the internet.

2) Save the contents of http://www.w3.org/2005/05/xmlmime

locally to an .xml file and replace the reference in the WSDL to the location.

For example:

schemaLocation="C:\UC4\Agents\RA_HP\xmlmime.xml"