Issues being closed during Status transitions

Document ID : KB000101371
Last Modified Date : 13/06/2018
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Issue:
End users are noticing Issues being closed during Status transitions. There is a specific example where the Status is supposed to be changed to "In Progress", but it Issue is closed when the status is changed.

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The "Activity Log" shows the status being changed from "Open" to "In Progress", but the "Activity Type" is "Close".

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Important: It can also happens for other ticket types i.e. Request, Incident and Change Order.
Environment:
Service Desk 17.1
Service Desk 17.0
Service Desk 14.0
Cause:
It happens when the "Make Issue Active?" option is "Disabled" in the Status configuration.

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Resolution:
  1. Go to Administration -> Service Desk -> Issues -> Status. 
  2. Select "Work in Progress" 
  3. Enable the "Make Issue Active?" option - from "No" to "Yes". 
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Now the status is changed without closing the Issue (according to the end user expectation):

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Additional Information: