Incidents created in ServiceNow from the sdgtw probe are not mapping the CI in ServiceNow.
It seems to pass the FQDN, IP Address or something else as the CI.
As a result, it is not found in ServiceNow and the Incident is not created as linked with the CI in ServiceNow.
This previously worked with the old "sngtw" probe.
sdgtw probe 1.40T3
ServiceNow supported releases
The "sngtw" probe mapped the ServiceNow "cmdb_ci" field to the UIM Alarms "hostname".
To resolve this with the "sdgtw" probe, edit the "Field Mapping" for "cmdb_ci" to point to "hostname".