Issue while creating ntservices probe package

Document ID : KB000006996
Last Modified Date : 14/02/2018
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Issue:

Facing an issue while creating the probe package for adding any new service in ntservices probe from robot to archive and then deploying on other robots.

 

Created the ntservices.cfx file and also deployed on some servers however we don't see any of these services enabled when we open the ntservices probe deployed on the servers.

 

Environment:
UIM: 8.4 or later
Cause:

new probe package created in archive could not able to update the new services added for ntservices probe on robots.

Resolution:

1. Add the required services in the probe on any robot and cold start the probe (Deactivate and activate) which will update the configuration changes.

                        5.JPG

2. Deploy the probe from robot to archive with configuration copy option and give any name as per the requirement.

3. Right click on the package and click on "Edit" option.

                        1.JPG

4. Change the configuration file (ntservices.cfx) properties to 755.

                        2.JPG

5. Right click on ntservices.cfx file and click on "Edit file"

                        3.JPG

6. Once the file is opened, modify the services section with actual service name in case if it is showing as wrong. We need to make sure that the process name should be same as showing in Windows services (Open services.msc on robot server and verify the same)

                        11.JPG

                        4.JPG

7. Save the file by clicking Ok and then Ok.

8. Deploy the probe on required servers.

                       6.JPG

9. Verify whether the newly added service in package is updated on all other robots or not.

                       7.JPG

 

In case if you face any issue even after following the document, request you to please open support case at support.ca.com

 

Additional Information:

Reference:

https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/packageeditor/v4-0-package-editor-configuration-file-cfx 

 

TEC000005193 - Can I create a super Package to deploy mutiple probes and configurations 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC000005193.html