Is there an out-of-the-box feature in CA Service Desk Manager (CA SDM) to send notification via SMS by not using an email address?

Document ID : KB000013265
Last Modified Date : 14/02/2018
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Question:

Is there an out-of-the-box feature in CA Service Desk Manager (CA SDM) to send notification via SMS by not using an email address?

Environment:
CA Service Desk Manager 12.9 and 14.1All Supported Operating Systems
Answer:

There is no out-of-the-box feature within CA SDM that allow for SMS notifications to be sent that do not use email addresses.

This would require customization and/or integration with a SMS notification application.