Is there a way to store Service Desk Manager login user's passwords in Service Desk Manager (SDM)?

Document ID : KB000013184
Last Modified Date : 14/02/2018
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How to set up a Service Desk Manager login user's password when we are not allowed to add the user to OS or EEM for some reason?


In order to specify the password, you need to select "PIN-Use PIN field on Contact Record" as the Validation Type and define a field to store the password as shown below.

  1. Log into Service Desk Manager using Administrator account and open 'Administrator' tab.

  2. Go to 'Security and Role Management' > 'Access Types' and open an Access Type specified on the user's Contact Detail screen.
    e.g. On the provided screenshot, the Access Type is "CMDB Analyst".


  3. Open [Web Authentication] tab and ensure that the "PIN-Use PIN field on Contact Record" is set as "Validation Type" drop down list.


  4. In 'PIN Field' field, define the PIN field from Contact record to store the password. Specify an attribute name of the field, for example, "alias". 


  5. Open the Contact Detail screen for the user of the Access Type, specify the password in Alias field. 

Additional Information:

CA Service Management - 14.1 > Create an Access Type > Configure Web Authentication for an Access Type