Is there a way to set up a data partition so that a user cannot close a request?

Document ID : KB000027997
Last Modified Date : 14/02/2018
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Question:

Is there a way to set up a data partition so that a user cannot close a request?

Answer

Yes you can. You will need to create the following data partition constraint and assign the data partition to an access type or contact:

Table Name:         Call_Req
Constraint Type:   Update
Constraint:           (status='ACK') OR (status='FIP') OR (status='FC') OR (status='PND') OR (status='PND_S') OR (status='RFA')

 

Note: The status codes listed above are the statuses that a user can set the status of a ticket to.