Is there a way to hide comments displayed under 'Comments' section of a Knowledge Document?

Document ID : KB000015011
Last Modified Date : 14/02/2018
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Out-of-the-box, once users add their comments to a Knowledge Document, all Comments are displayed under 'Comments' section of the document as shown below. You may prefer to hide them from public view. 



How to hide comments displayed under 'Comments' section of the Knowledge Document? 


In order to hide all Comments displayed under Comments section of the Knowledge Document, please follow the below steps.

  1. Log into Service Desk Manager (SDM) using a SDM privilege account and open 'Administration' tab.

  2. Go to 'Knowledge' > 'Documents' > 'Document Settings'.


  3. Select "Allow comment submission but not comment viewing" and click <Save> to save the change.


If you change the setting to "... not comment viewing", the Comments can be seen on 'Comments and Notification' > 'Comments' tab of the Knowledge Document opened in admin mode. 


Additional Information:

Configure Knowledge Management Settings > Specify Document Settings