Is there a way to delete unnecessary Knowledge Documents from a database?

Document ID : KB000015114
Last Modified Date : 14/02/2018
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Question:

How to remove retired Knowledge Documents from a database completely?

Answer:

You can remove Knowledge Documents as shown below after you retired them.

  1. Log into Service Desk Manager (SDM) using a SDM privilege account and open 'Administration' tab.

  2. Go to 'Knowledge' > 'Knowledge Categories'. Knowledge Categories Windows will be displayed. 

    Knowledge_Categories.jpg

  3. Right click on a retired Knowledge Document and select "Delete selected Document".

    TEC1343365.jpg

  4. Open 'Administration' tab and go to 'Archive and Purge' > 'Archive and Purge Rules'.

    Archive01.jpg

  5. Click on <Show Filter> button and select "Inactive" from 'Status' drop down list and type "Knowledge%" in 'Rule Name' field. Hit <Search> button.

    Archive02.jpg

  6. Open a Rule named "Knowledge Document" and click <Edit>.

  7. Change the Status to "Active" and other settings you need. Save the changes.

    Archive04.jpg

  8. Click on <Run Now> to execute Archive and Purge.
    Knowledge Documents that match a value of 'Days Inactive' and 'Additional Query' will be archived and purged.

NOTE:

  • Running Archive and Purge may affect performance of Service Desk Manager. We recommend to test it on your test server first, and execute it on your production box during non-business hour.

  • Take a backup before you run archive and purge.
Additional Information:

Working with Knowledge Documents > Retire a Knowledge Document

How to Archive and Purge Historical Data