Is there a way to copy the Attribute Alias data between CA Service Desk Manager (CA SDM) environments?

Document ID : KB000044509
Last Modified Date : 14/02/2018
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Question

Is there a way to copy the Attribute Alias data between CA Service Desk Manager (CA SDM) environments?

alias.jpg

Answer

You will need to use the CA SDM pdm_extract and pdm_load commands.

1. On the source CA SDM server, run the following command from a command prompt

pdm_extract attr_alias > alias.txt

2. Copy the ALIAS.TXT file created in step #1 above to the destination CA SDM server

3. In the destination CA SDM environment, take a backup of the current attr_alias MDB table

4. On the destination CA SDM server, run the following command from a command prompt where the ALIAS.TXT file is located

pdm_load -f alias.txt