Is there a way to control where the CA Service Desk Manager )CA SDM) scoreboard counts are displayed (i.e right or left justified)?

Document ID : KB000026456
Last Modified Date : 14/02/2018
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Question

Is there a way to control where the CA Service Desk Manager )CA SDM) scoreboard counts are displayed (i.e right or left justified)?

Environment

CA Service Desk Manager 12.9 and 14.1

 Windows, Unix and Linux

Answer

By default, CA Service Desk Manager (CA SDM) will display the scoreboard node record count to the right of the node name as shown here:

screenshot1.PNG

 

Alternatively you can display the counts on the left side of the node names by going to the View menu and selecting Preferences.  Then place a check in the box for "Display Score Count" as shown here:

screenshot2.PNG

This will now show the scoreboard node record counts to the left of the scoreboard node name as shown here:

Screenshot3.PNG

 

Additional Information

Modify the Scoreboard

Scoreboard Queries