Is there a way to alter html of the IG email template HTML format?

Document ID : KB000010668
Last Modified Date : 14/02/2018
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How to change the look and feel of Identity Governance e-mail templates?


The default look and fell of e-mail templates sometimes needs be adjusted.

they are HTML based like the following example:

Default Looking and Fell

This example shows that default template have border and client wants remove the border will need edit the html table to shows something like this without the borders around the main text:

Modified without borders


CA Identity Governance 12.6 sp4 or 12.6 sp5 or 14.01 on Jboss

1. Go to folder :\Program Files\CA\RCM\Server\eurekify-jboss\server\eurekify\deploy\eurekify.war 

2. Backup the file BusinessFlowMail.html for example to BusinessFlowMail - Copy.html. 

3. Edit the file BusinessFlowMail.htm and comment out or change the line 13 of file. 

3.1 To comment change from 

<table width="800" border="1" cellpadding="0" cellspacing="0" align="center"> 


<!--  <table width="800" border="1" cellpadding="0" cellspacing="0" align="center"> -->


3.2 To change you will need go from: 

<table width="800" border="1" cellpadding="0" cellspacing="0" align="center"> 


<table width="800" border="0" cellpadding="0" cellspacing="0" align="center"> 

4. Restart Jboss to effective the change. 

5. Send a new campaign or mail escalation to check the results.