CA Service Desk Manager 14.1 and 17.x
All Supported Operating Systems
Unfortunately, there is no way to use the value of the “Projected Violation Time” field in the body of a CA SDM notification email.
In order to use an attribute value in a notification, it must be a physical column in a database table. The “Projected Violation Time” attribute is a derived value rather than a specific column in a MDB database table. It is calculated using the time_to_violation column on the attached_sla table and the calculated value is stored in memory.