Is it possible to store the not saved tickets in a table in order to audit them for statistical purposes

Document ID : KB000032820
Last Modified Date : 14/02/2018
Show Technical Document Details

Question:

Is it possible to store the not saved tickets in a table in order to audit them for statistical purposes or is it possible to audit the sequence id number of the incident that is lost whenever is not saved or it is discarded.

 

Answer: 

No single version of Service Desk can do this. The only possible way so far to keep the sequence number stored in the database would be to not discard the created incident and instead, to save it and close it immediately.

 

Additional Information:

TEC574943:
How are ticket numbers allocated? Why are there sometimes small gaps in the consecutive ticket numbers?

TEC477555:
How do we add the prefix and reset the sequence numbers for the tickets?

TEC611302:
How to set the base/starting ticket number used by CA Service Desk Manager (CA SDM)

TEC1303397:
How are CA Service Desk Manager (CA SDM) ticket numbers generated?