Is it possible to scan and collect thin client machines like Wyse Dell?

Document ID : KB000045891
Last Modified Date : 14/02/2018
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Question: 

Is it possible to scan and collect thin client machines like Wyse Dell?

If the agent can not be installed can NRI be used to scan the machine?

 

Environment:  

CA Client Automation - All Verisons

 

Answer: 

No, CA Client Automation cannot scan a ThinOS device, either with an agent or with NRI.

The OS is not compatible with any Client Auto supported OS.

Collecting data from it may be possible but would require a custom written program/script to remotely gather information,

which would be very limited and create an XML file for use with Asset Converter/Collector.  

Alternately if the Dell/Wyse management software is installed, Client Automation might be able to take a feed from

that and feed it into the Asset Collector.

 

Additional Information:

To see a complete list of supported operating systems that Client Automation supports, please see the compatibility matrix at:

http://www.ca.com/us/support/ca-support-online/product-content/status/compatibility-matrix/ca-it-client-manager-compatibility-matrix.aspx