Is it possible to remove the Service Offerings message shown when integrated with Service Catalog?

Document ID : KB000044536
Last Modified Date : 23/08/2018
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Introduction:

Question:

Is it possible to remove the "We recommend that you perform this task using the administrative service offerings to ensure that the changes you make are applied to all the products in the solution." message shown when Service Desk Manager is integrated with Service Catalog?

 

Answer: 

Unfortunately, there is not a supported method to remove this message. It will be displayed if Service Desk Manager is integrated with Service Catalog.

However the check for this message is triggered from ahdtop.htmpl:

NXROOT\bopcfg\www\htmpl\default

Search for the following line:

var showCAFAlertMsg="$env.NX_CASC_INTEGRATED";

Comment this out, save the file and run pdm_webcache, now the message should no longer appear.
 

Additional Information:

More information can be found on the CA Service Management Wiki.

Instructions:
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