Is it possible to recycle Tomcat without restarting the entire Service Desk Manager application?

Document ID : KB000026867
Last Modified Date : 14/02/2018
Show Technical Document Details

Question:

Is it possible to recycle Tomcat without restarting the entire Service Desk Manager Service?

Answer:

It's possible to restart the Tomcat process without fully restarting Service Desk Manager services, and this can be done through a command prompt. First open a command prompt "As Administrator" and run the following commands:

 

pdm_tomcat_nxd -c stop

(this stops the Tomcat container)

pdm_tomcat_nxd -c start

(this will start the Tomcat container)

 

If you wish to restart to daemon completely you can use the commands:

 

pdm_tomcat_nxd -d stop

pdm_tomcat_nxd -d start

 

You can then use this command to check the status and startup time of the service

 

pdm_tomcat_nxd -c status

 

The commands outlined above will only stop and start the primary Service Desk Manager Tomcat, but a similar command also exists for other Tomcat instances deployed in the environment.

 

For Visualizer:

pdm_tomcat_nxd -c stop -t VIZ

pdm_tomcat_nxd -c start -t VIZ

 

For Support Automation:

pdm_tomcat_nxd -c stop -t SA

pdm_tomcat_nxd -c start -t SA

 

For Restful Web Services:

pdm_tomcat_nxd -c stop -t REST

pdm_tomcat_nxd -c start -t REST

 

For Federated Search:

pdm_tomcat_nxd -c stop -t FS

pdm_tomcat_nxd -c start -t FS