Is it possible to prompt a message or a restriction to an analyst to fill the field estimated duration time?

Document ID : KB000012657
Last Modified Date : 14/02/2018
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Introduction:

In Work flow task the field estimated duration time has a default value of zero (00:00:00), this is by design, when an analyst complete the work flow task form does not need to change this value unless he/she is aware of it.

Question:

Is it possible to prompt a message or a restriction to an analyst to fill the field estimated duration time?

Environment:
Service Desk 14.1 Cum 2 or above
Answer:

Out of the box (OOTB) it is not possible to do so, The field "estimated duration time" or any duration attributes are currently not supported in Data partitions, so it cannot be added to a rule that prompts a warning message, in addition since it is an OOTB field it cannot be modified in the schema designer. A customization at form or spel code level may be require to be able to change this condition.