Is it possible to make attachments mandatory for a specific Request Area?

Document ID : KB000039302
Last Modified Date : 14/02/2018
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Question: 

Is it possible to make attachments mandatory for a specific Request Area?

Environment:  

Applies to Service Desk Manager (SDM) 12.9 and 14.1.

Answer: 

SDM does not have such configuration to be done out of the box.

This is only possible via customization.

Additional Information:

 

For tips or assistance on how to do such customization, users can access the SDM Community:

CA Service Desk Community at CA