Is it possible to install the Service Desk Mail options and have them take effect without restarting the entire Service Desk service?

Document ID : KB000028845
Last Modified Date : 14/02/2018
Show Technical Document Details

DESCRIPTION:

In traditional implementation of CA Service Desk Manager, after installing the Service Desk mail options, a recycle of the Service Desk services is required.

 

SOLUTION:

If a recycle of the services cannot be done to avoid downtime the following commands can be executed to have the same effect:

pdm_kill pdm_mail_nxd

OR

pdm_bounce pdm_mail_nxd

 

Please be aware that these commands will terminate the Service Desk mail daemon, but will then pdm_daemon_manager will start it again after it detects the old one is down. 

 

Note: So far this is only applicable to the mail options. Advanced Availability topology of Service Desk is normally a recommended approach to avoid most downtime scenarios.