Is it possible to install the Service Desk Mail options and have them take effect without restarting the entire Service Desk service?

Document ID : KB000028845
Last Modified Date : 14/02/2018
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In traditional implementation of CA Service Desk Manager, after installing the Service Desk mail options, a recycle of the Service Desk services is required.



If a recycle of the services cannot be done to avoid downtime the following commands can be executed to have the same effect:

pdm_kill pdm_mail_nxd


pdm_bounce pdm_mail_nxd


Please be aware that these commands will terminate the Service Desk mail daemon, but will then pdm_daemon_manager will start it again after it detects the old one is down. 


Note: So far this is only applicable to the mail options. Advanced Availability topology of Service Desk is normally a recommended approach to avoid most downtime scenarios.