Is it possible to directly access a CA Service Desk (CA SDM) ticket in edit mode via a URL?

Document ID : KB000056658
Last Modified Date : 14/02/2018
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DESCRIPTION:

Is it possible to directly access a CA Service Desk (CA SDM) ticket in edit mode via a URL?

 

SOLUTION:

The following URL format will allow access to a CA SDM ticket in edit mode:

http://hostname/CAisd/pdmweb.exe?OP=UPDATE+FACTORY=cr+PERSID=cr:<PERSID of Ticket>

For example:  http://sdserver/CAisd/pdmweb.exe?OP=UPDATE+FACTORY=cr+PERSID=cr:1119172