Is it possible to delete Resources or Users?

Document ID : KB000021241
Last Modified Date : 14/02/2018
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Description:

There are times when administrators are requested to remove resources/users from the system. Is it possible to delete Resources or Users?

 

Solution:

Deleting Resources or Users not possible through the application user interface by design to keep data integrity intact.  

Direct database action is not supported as this is high-risk, and could render the underlying data-set as unusable.

Deletion of certain data, could potentially be in violation of Sarbanes-Oxley, federal audits, or other corporate review boards.

BEST PRACTICES:

In scenarios where a Resource/User is requested to be removed, the current Best Practice method is the following:

  1. Deactivate and lock the resource and user respectively in the application on both the Administration and Home properties page 
  2. Change the resource name (or resource ID if not financially enabled). Once a resource has become financially enabled the resource ID field becomes locked and cannot be changed. Reference TEC439687: Is it possible to change a Resource ID? 
  3. Clearly mark the deactivated Resource names with "DO NOT USE" or your own variant, as part of the update 
  4. Remove security access rights associated with the user profile to release the licensing count reported on the License Information Portlets.