Is it possible to create a ticket with a closed status and set a specific closed date by using the pdm_text_cmd command?

Document ID : KB000056573
Last Modified Date : 14/02/2018
Show Technical Document Details

[ Question ]

Is it possible to create a ticket with a closed status and set a specific closed date by using the pdm_text_cmd command?

 

[ Answer ]

Although it is possible to create the closed ticket(Status=closed) by the pdm_text_cmd, it is impossible to set a specific closed date to the close date on the generated closed ticket. The closed date will be set the date that the ticket is closed. This is a design.

Also, after generating the closed ticket by the pdm_text_cmd command, it is impossible to modify the close date by the pdm_text_cmd because the pdm_text_cmd command cannot handle the closed ticket as a design.

But maileater can handle the closed ticket by setting the @NX_EMAIL_ALLOW_UPDATE_ON_INACTIVE=1 to the NX.env.

Here is the related TEC Doc link about the NX_EMAIL_ALLOW_UPDATE_ON_INACTIVE option.

TEC476591
When I use maileater to update a closed ticket, I get an error (AHD58005) and the ticket isn't updated.