[ Question ]
Is it possible to create a ticket with a closed status and set a specific closed date by using the pdm_text_cmd command?
[ Answer ]
Although it is possible to create the closed ticket(Status=closed) by the pdm_text_cmd, it is impossible to set a specific closed date to the close date on the generated closed ticket. The closed date will be set the date that the ticket is closed. This is a design.
Also, after generating the closed ticket by the pdm_text_cmd command, it is impossible to modify the close date by the pdm_text_cmd because the pdm_text_cmd command cannot handle the closed ticket as a design.
But maileater can handle the closed ticket by setting the @NX_EMAIL_ALLOW_UPDATE_ON_INACTIVE=1 to the NX.env.
Here is the related TEC Doc link about the NX_EMAIL_ALLOW_UPDATE_ON_INACTIVE option.
When I use maileater to update a closed ticket, I get an error (AHD58005) and the ticket isn't updated.