Instructions:
Example 1:
We can change the content of the email sent by customizing "requestemailprofile.xsl!" under .. CA\Service Catalog\view\webapps\usm\explorer\request.
If you want to add a space between 'View Request' and the requestID, copy "requestemailprofile.xsl" from original location to custom folder (%USM_HOME%\filestore\custom\explorer\request).
Now edit the .xsl and search for the following line: '<xsl:value-of select="$xslcontent/view_request"/>', you can add a space using the code " ", as shown below:
<a href="{concat($uri, 'wpf?Node=icguinode.requestprofile&Args=', /xmlRoot/COLLECTION/usm_request/request_id/LITERAL)}"><xsl:value-of select="$xslcontent/view_request"/>  <xsl:value-of select="/xmlRoot/COLLECTION/usm_request/request_id/LITERAL"/></a>
After this, save the change, stop Service Catalog service, delete the content of "translets" folder and start Service Catalog service again.
Example 2:
The text sent by the email is managed by this code "<xsl:value-of select="$xslcontent/view_request"/>" from "requestemailprofile.xml" file, located under CA\Service Catalog\view\webapps\usm\locale\icusen\request, which corresponds to the string 'View Request'. If the message needs to be changed, it can be done by customizing it as well just as the first example.