To restrict users from editing Closed Incidents, the option "Edit_Inactive" should be installed with a value of "No". However, with this option installed, when an attempt is made to attach a Closed Incident to an Active Problem, the following error message is displayed:
AHD04642:Failed to add child: INVALID No Message Available
Both the requirements cannot be met together. You can only have one -
- Either restrict the users from Editing the Closed incidents by installing the EDIT_INACTIVE Option,
- Allow Closed Incidents to be attached to the Active Problems by de-installing EDIT_INACTIVE Option.
Note: A "Closed" ticket (such as an Incident or a Problem) is an "Inactive" ticket; a ticket that is not Closed is "Active".