Is it possible to attach Closed or Inactive Incidents to Active problems and at the same time restrict the users from Editing Closed Incidents?

Document ID : KB000056935
Last Modified Date : 14/02/2018
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To restrict users from editing Closed Incidents, the option "Edit_Inactive" should be installed with a value of "No".   However, with this option installed, when an attempt is made to attach a Closed Incident to an Active Problem, the following error message is displayed:

AHD04642:Failed to add child: INVALID No Message Available

Both the requirements cannot be met together. You can only have one - 

  1. Either restrict the users from Editing the Closed incidents by installing the EDIT_INACTIVE Option,

  2. Allow Closed Incidents to be attached to the Active Problems by de-installing EDIT_INACTIVE Option. 

Note: A "Closed" ticket (such as an Incident or a Problem) is an "Inactive" ticket; a ticket that is not Closed is "Active".