The Access Export/Import section of the CA Service Desk Manager (CA SDM) Administration guide states the following regarding adding additional fields/attributes for Knowledge Tools (KT) import/export:
Add the following attribute names to the NX.env file:
Adds the attribute name.
Adds the attribute name, and if the new attribute is a SREL to another object, adds the attribute name that is used to synchronize the source and target systems.
Example: Add Attributes
@NX_KEIT_ADDL_FIELDS = STATUS_ID.STATUS,DOC_TEMPLATE_ID.TEMPLATE_NAME
Following the above instructions to add the PARENT_CR field for KT import/export is not successful.
The reason being is that the PARENT_CR field is a prohibited KT field and prohibited fields cannot be exported.
The rationale is since PARENT_CR is an SREL, if you export the Knowledge Document from one CA SDM environment and then import it to another environment, might get a broken link if the target ticket does not exist in the destination CA SDM environment.
Therefore, the PARENT_CR field is identified as a prohibited field and cannot be exported.