Is it possible to add the PARENT-CR field as an additional field/attribute for Knowledge Tools import/export?

Document ID : KB000048059
Last Modified Date : 14/02/2018
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The Access Export/Import section of the CA Service Desk Manager (CA SDM) Administration guide states the following regarding adding additional fields/attributes for Knowledge Tools (KT) import/export:

Add the following attribute names to the NX.env file:

@NX_KEIT_AVAILABLE_FIELDS

Adds the attribute name.

@NX_KET_ADDL_FIELDS

Adds the attribute name, and if the new attribute is a SREL to another object, adds the attribute name that is used to synchronize the source and target systems.

Example: Add Attributes

@NX_KEIT_ADDL_FIELDS = STATUS_ID.STATUS,DOC_TEMPLATE_ID.TEMPLATE_NAME

Following the above instructions to add the PARENT_CR field for KT import/export is not successful.

The reason being is that the PARENT_CR field is a prohibited KT field and prohibited fields cannot be exported.

The rationale is since PARENT_CR is an SREL, if you export the Knowledge Document from one CA SDM environment and then import it to another environment, might get a broken link if the target ticket does not exist in the destination CA SDM environment.

Therefore, the PARENT_CR field is identified as a prohibited field and cannot be exported.