Is it possible for a group of users to use one ID and Password when downloading or uploading files to an open case? Does the group need to receive a CA Certificate for multi-users? 

Document ID : KB000117428
Last Modified Date : 25/10/2018
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Issue:
Is it possible for a group of users to use one ID and Password when downloading or uploading files to an open case? Does the group need to receive a CA Certificate for multi-users? 
 
Resolution:
One userid and password can be shared between members of a group. No special certificate is needed. The current credentials of the user id is sufficient.