Is it necessary to set a specific settings in Internet Explorer 11 (IE11) before opening the CA Service Desk Manager (CA SDM) 14.1 web interface?

Document ID : KB000030456
Last Modified Date : 14/02/2018
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Question:

The CA SDM 12.9 compatibility matrix has the following note regarding using IE11.

Microsoft Internet Explorer 11 (on Microsoft Windows only)
Before you open CA SDM Web UI on IE 11, launch the browser and complete
the following steps:

  • - Add the CA SDM URL to intranet zone.
  • - Add  the  CA  SDM  hostname  to  the  Compatibility  view  settings  of  the browser.
  • - Make sure that the Documentation Mode is set to Default.

However, the CA SDM 14.1 supportability matrix does not have a special note regarding using IE11.

Are there any IE specific settings that need to be made to use IE11 with CA SDM 14.1? 

 

Answer:

It is unnecessary to set any specific IE11 web browser configuration for use with CA SDM 14.1. IE11 can be used after being installed without any specific settings changes.