Is it necessary to follow any specific steps for Sharepoint Search after upgrading CA SDM to 14.1 from 12.x?

Document ID : KB000013379
Last Modified Date : 14/02/2018
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Question:

Regarding the Sharepoint Search feature (Federated Adapter), is it necessary to follow any specific steps for Sharepoint Search after upgrading CA SDM to 14.1 from 12.x?

Environment:
CA Service Desk Manager 14.1
Answer:

There are no a specific steps to follow after upgrading CA SDM from 12.x to 14.1 for the Sharepoint Search (Federated Adapter).

If the incremental crawl is performed, but the Sharepoint Search encounters a problem, try to perform a Full Crawl

Please refer the following documentation regarding the Incremental/Full Crawl

https://docops.ca.com/ca-service-management/14-1/en/using/knowledge-management/integrating-multiple-search-engines-using-federated-search/how-to-configure-the-crawler-surface-for-sharepoint#HowtoConfiguretheCrawlerSurfaceforSharePoint-StartaCrawlinSharePoint