Invalid Session Token

Document ID : KB000107119
Last Modified Date : 20/07/2018
Show Technical Document Details
Issue:
When Siteminder is trying to validate SMSESSION cookie we are seeing the below error and user is unable to get to application:

smtracedefault log:
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[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][Invalid session token][Send response attribute 158, data size is 21][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][Send response attribute 146, data size is 0][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][Send response attribute 147, data size is 0][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:598][CSm_Az_Message::SendReply][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][** Status: Not Authorized. Invalid session token][][][][][]
Environment:
All SSO versions
Resolution:
1) Please make sure session store instance is running and policy server able to connect it.
2) Session store should be enabled on all policy server intances