Introscope Workstation will not install on Windows 10.

Document ID : KB000008572
Last Modified Date : 14/02/2018
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Issue:

  Installation of Introscope Workstation on computers running Windows 10 is unsuccessful.

Environment:
Windows 10, along with all current versions of Application Performance Management that support Windows 10.
Cause:

  The version of the InstallAnywhere installer which APM packages does not work correctly with versions of Java beyond Java 1.8 update 45.

Resolution:

 Install Java version 1.8, update 45 , or an earlier version, and rerun the installer.

 If there is already a later version of JVM installed, you may need to run the installer using the syntax below, to specify which JVM should be used by the installer:

IntroscopeWorkstation<VERSION_NUMBER>windows.exe LAX_VM "<PATH_TO_JAVA>\bin\java.exe"

As an example:

IntroscopeWorkstation10.5.0.28windows.exe LAX_VM "C:\Program Files\Java\jdk1.8.0_45\bin\java.exe"

Additional Information:

 The installer compatibility issue is being addressed in an upcoming version of Application Performance Management.