Introscope Enterprise Manager installer fails on windows 10

Document ID : KB000045785
Last Modified Date : 14/02/2018
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PROBLEM
Introscope Enterprise Manager installer fails on windows 10

Workflow
- Connect to a windows 10 machine
- Run introscope10.x.x.xwindowsAMD64, the window installer appears
- After a few minutes, you get the below Fatal Application Error:

The Application has Unexpectedly Quit
Invocation of this Java Application has caused an
InvocationTargetException. This application will now exit(LAX)

- Click the details button, the below information is provided:

lexeraax2$aaa: C:\Users\Administrator\AppData\Local\Temp\I1471938879\Windows_Pure_64_Bit\resource\iawin32.dll not found
    at Flexeraax2.af(Unknown Source)
    at Flexeraax2.aa(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)
   

ENVIRONMENT
Windows 10
Enterprise Manager 10.3 and onward versions

CAUSE:
The problem is related to the bundled third-party software InstallAnywhere 2014, the current version in use is not support in Windows 10
CA plans to fix this issue by upgrading InstallAnywhere to latest version in a future release of Introscope EM.


WORKAROUND:

To install the Enterprise Manager on Windows 10 follow the steps described in
http://helpnet.flexerasoftware.com/installanywhere2014/roottopic_Left.htm#CSHID=helplibrary%2Fia_ref_command_line_launcher.htm|StartTopic=Content%2Fhelplibrary%2Fia_ref_command_line_launcher.htm|SkinName=TechPubsSkinHelpNet.

You must use JRE 1.8 u45 or previous version

For example: Launch the installer as below, this allows the installer to use 1.8u45 instead of the bundled JRE

introscope10.3.0.15windowsAMD64.exe LAX_VM "C:\Program Files\Java\jdk1.8.0_45\bin\java.exe"