Intermittently, CA Service Desk Manager application may become unresponsive when clicking on a scoreboard node.
The issue may also occur intermittently when a Knowledge document is viewed and a blank page displayed and when a Knowledge Search may not work as expected.
Following similar errors are seen within the STDLOGs:
bpvirtdb_srvr 4392 ERROR sqltrans.c 1927 Column ebr_serial_num not found in table SKELETONS (subquery 1.0 SELECTION)
bpvirtdb_srvr 4392 ERROR vdbsql.c 4470 SQL parse error: Column ebr_serial_num not found in table SKELETONS (subquery 1.0 SELECTION) at . ebr_serial_num
bpvirtdb_srvr 4392 SIGNIFICANT vdbsql.c 4471 SELECT SKELETONS.ebr_serial_num,SKELETONS.id FROM SKELETONS WHERE SKELETONS.id = 400294
CA Service Desk Manager 14.1 CUM#4
All Supported Windows Operating Systems
The solution is provided within defect DE41669.
Please open a standard CA Support case and request the solution to DE41669.