Integration Unified Self Service with Service Desk doesn't work also the liferay log is not created, after a new installation was made using an existing database.

Document ID : KB000005802
Last Modified Date : 14/02/2018
Show Technical Document Details

After a new installation of Unified Self Service using an existing database, the integration with Service Desk doesn't work also the liferay log is not created.


The following error is prompted if the connection is tested

required missing .PNG

if a new certificate is added it fails with an error:

Errorjava.lang.Exception: e:\Program Files\CA\Self Service\OSOP\shared\aquila_temp\CASM_POLICY.p12 (The system cannot find the path specified)

Unified Self Service, Service Desk 14.1 or above

The path were USS was installed differs from the original location were the backup was taken. Since the backup taken contain files like and, which includes the variable liferay.home, which points to the installation path a change on this location will not allow USS to work properly.


If the drive or path is different from the original location it is necessary to modify the file located at "..\CA\Self Service\OSOP", look for the line with the variable liferay.home and edit the path so it matches the new installation folder of USS, once the file is edited, recycle USS services and test again the integration.

Additional Information:

How To Move Unified Self Service To A New Server