Integrating CA Service Desk Manager with CA Patch Manager

Document ID : KB000029871
Last Modified Date : 14/02/2018
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CA Patch Manager lets you configure the creation of CA Service Desk Manager (SDM) Change Orders for managing patch life cycles. The CA SDM installation provides a web services interface that enables CA Patch Manager to integrate with CA SDM. On enabling integration, all patch processes falling into the CA Patch Manager workflow, attempt to create a change order with the configured CA SDM server based on the specified template. The change order which is created contains the summary and description of the patch.  For details on the configuration, please review the PM SDM Integration doc

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