Instrumenting CA Service Desk Manager (SDM) Tomcat Application Servers with APM.

Document ID : KB000010317
Last Modified Date : 14/02/2018
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Introduction:

  This knowledge document describes how to set up monitoring of CA Service Desk Manager (SDM) Tomcat applications servers with APM Java Agent.

Background:

  CA Service Desk Manager can have up to six Apache Tomcat Application Servers running. To integrate these two with APM, pass the appropriate JVM arguments to the startup scripts of each Tomcat instance.

Environment:
All supported releases of Introscope Agent that are compatible with the JVM being used over CA Service Desk Manager (SDM) Tomcat applications servers.
Instructions:

CA Service Desk Manager can have up to six Apache Tomcat Application Servers running. This requires passing the appropriate JVM arguments to the startup scripts of each Tomcat instance.

The startup is not done in a traditional manner. The JVM arguments are stored in a file called NX.env. This file is located in the root of the installation directory of CA Service Desk Manager.

The properties to edit and add the Wily Introscope Java Agent are the following:

Note that you would need to have these components configured with CA Service Desk Manager to have the options present in the NX.env

@NX_JAVA_OPTIONS
@NX_JAVA_OPTIONS_VIZ
@NX_JAVA_OPTIONS_CAWF
@NX_JAVA_OPTIONS_SA ( New in 12.5 )
@NX_JAVA_OPTIONS_REST ( New in 12.7 )
@NX_JAVA_OPTIONS_FS ( New in 12.8 )

Additional Information:

The NX.env file treats backslashes as escape sequences, so forward slashes must be used for the file paths.

 This document was created to help with your customization. If further help is needed related to this Knowledge Document, then contact CA Professional Services.