CA Service Desk Manager can have up to six Apache Tomcat Application Servers running. This requires passing the appropriate JVM arguments to the startup scripts of each Tomcat instance.
The startup is not done in a traditional manner. The JVM arguments are stored in a file called NX.env. This file is located in the root of the installation directory of CA Service Desk Manager.
The properties to edit and add the Wily Introscope Java Agent are the following:
Note that you would need to have these components configured with CA Service Desk Manager to have the options present in the NX.env
@NX_JAVA_OPTIONS_SA ( New in 12.5 )
@NX_JAVA_OPTIONS_REST ( New in 12.7 )
@NX_JAVA_OPTIONS_FS ( New in 12.8 )