Installing Virtual Appliance Image fails to install

Document ID : KB000007189
Last Modified Date : 14/02/2018
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The CA Identity Suite Virtual Appliance (vApp) lets you install and deploy Identity Management and Governance products and their associated services quickly with minimal effort. The vApp image is provided in an Open Virtualization Architecture format (OVA) that is compatible with modern Virtualization platforms.

When attempting to deploy the vApp image with VMWare Workstation the deployment may fail with the following error recorded in the  %temp%\VMWare-<user>\ovftool log file.


error: Connection error during download

CA Identity Manager Virtual Application Suite 14.x installed on VMWare

This issue is caused by a corrupt OVA file.  


To resolve this issue please download a fresh copy of the vApp image from the CA Support Portal (

Additional Information:

For more information on deploying the CA Identity Manager Suite Virtual Application please refer to the product documentation.