Installing the CAClarityAddin throws "Error 2343 specified path is empty"
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CA PPM MICROSOFT PROJECT (MSP):PPMMSP
CA PPM SAAS MICROSOFT PROJECT (MSP):ODMSP
When attempting to install the CA Clarity MSP interface using mspsetup.exe, the following error is thrown: "Error 2343 specified path is empty".
Steps to Reproduce
Login to Clarity
Go to Home > Account Settings > Software Downloads tab
Click on either of the two Download links to download the Microsoft Project Interface
Run the mspsetup.exe file and click through download and installation window
Running mspsetup.exe should install CAClarityAddin on the system.
The CAClarityAddin fails to install and generates error: "Error 2343 specified path is empty"
Note: Take all the necessary precautions when editing the Windows Registry.
Login in to your Windows system where the problem is being experienced
Execute command "regedit" to open the Windows registry
Navigate to "HKEY_CLASSES_ROOT\Installer\Products"
Search for "Symantec Endpoint Protection"
Locate the OLDER KEY '8CDBxxxxxxxxxxxxxx"
Backup and delete this old key
The new key should be "6CE3xxxxxxxxxxxxxxxxx" (do not delete this key)
Symantec - How to fix Error 2343 specified path is empty when upgrading without using Microsoft Cleanup Utility
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