Detailed Description and Symptoms
Installing a Remote Agent on Windows 2008 r2 and getting an "OpenSCManager failed" "Access is denied (0x5:5)" message.?
To get past this error you may need to manually install watchworx services after the Application installation is complete.
Open the command prompt by right-clicking and choose 'run as administrator'
Navigate to %AW_HOME%\site and issue the sosite.bat command to set up the proper environment.
and run the following command:
instsrv -install -auto -watch <master_name>
After this edit the newly created Windows Service and verify that the correct login and password are assigned to the Service.