InstallExternalZipFileAction failed for DEVTEST 10.4

Document ID : KB000118548
Last Modified Date : 26/10/2018
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Issue:
DEVTEST upgrading to 10.4, we provided the license key and run the installer and we are seeing this error error: InstallExternalZipFileAction failed and unable to start IdentityAccessManager.
Environment:
DEVTEST 10.4
Resolution:
Looks like the installer is corrupted .  Please download the installers from support site. 

DEVTEST 10.4 WINDOWS X64     GEN500000000001993.zip
VIRTUAL SERVICE CATALOG 10.4 WINDOWS X64 GEN500000000001994.zip