Installer Won't Launch

Document ID : KB000007410
Last Modified Date : 14/02/2018
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Issue:

When attempting to launch the installer for Spectrum 10.2.1, the Spectrum Admin user is able to launch the Install UI. However, after the UI launches and any selection is made from the UI, I get the following error in the command line session:  

 

Preparing to install... 

Extracting the JRE from the installer archive... 

Unpacking the JRE... 

Extracting the installation resources from the installer archive... 

Configuring the installer for this system's environment... 

 

Launching installer... 

 

JRE libraries are missing or not compatible.... 

Exiting.... 

Environment:
Linux RHEL 5, 6, 7Spectrum 10.2
Cause:

This issue is assuming all of the Spectrum Linux RHEL Library RPM Requirements are fulfilled. if you are not certain if this step is complete, please see the link to Linux System Requirements further down in this doc. 

 

This error may occur if the Install Anywhere GUI cannot write to the /tmp directory, either due to a permissions issue or disk space allocation issue. 

Resolution:

Creating a new temporary /tmp directory may resolve this issue. 

 

Type the following command in a Bash shell to set a new /tmp directory for Install Anywhere: 

 

$ IATEMPDIR=/your/temp/space/directory 
$ export IATEMPDIR

 

Then try running the installer again.

Additional Information:

Linux System Requirements for installing Spectrum 10.2: 

 

https://docops.ca.com/ca-spectrum/10-2-1/en/installing-and-upgrading/install-ca-spectrum/system-requirements-for-installing-ca-spectrum#SystemRequirementsforInstallingCASpectrum-LinuxSystemRequirements